CrashPlan vs Carbonite: We’ve Chosen The Winner

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Server: CrashPlan vs CarboniteComparing online backup services is a complicated task that can be, not only overwhelming but also confusing. Each company offers different features with unique services, but the end goal is the same — to help you keep your data safe in the case of a computer crash. So, which one is best for your needs? We have a clear winner in this CrashPlan vs Carbonite review.

Visit CrashPlan’s Website | Visit Carbonite’s Website

Founded in 2001, CrashPlan is owned by Code42 and is used by seven of the world’s ten largest technology companies. Companies like Expedia, Adobe and GettyImages use CrashPlan for their online backup needs. Carbonite was founded in 2005 and has won many awards. Many of those awards are for customer service, including gold and silver 2016 Stevie Awards. With reputations like these, this is bound to be a good head-to-head online backup comparison.

Customer ServiceCheckmarkCheckmark
User FriendlinessCheckmark
Overall WinnerCheckmark

Best Customer Service

Carbonite and CrashPlan offer the same support options: FAQs, help community, live chat, phone and email. Fortunately, both companies have great reps working for them too. So, if you need help with either service, you’ll be in good hands.

Winner: Tie

Best Reliability

The initial backup for Carbonite may take longer, but the incremental backups are faster afterward. You can search for a file online that has been backed up, but restoring can be tricky. It takes longer to restore the files, so if you’re in a hurry you, may get irritated.

Uploading your files to be backed up online is easy with CrashPlan. You can access them from the mobile app or on your web browser. Restores work seamlessly as well. Previously (in 2014), users had difficulties with upload and download speeds, but these issues seem to have been resolved.

Crashplan logoWinner: CrashPlan

Best Encryption

CrashPlan uses 448-bit Blowfish encryption. This means your files are encrypted multiple times before they are stored in the cloud. This is better encryption than many banks and online businesses use. Carbonite uses 128-bit Blowfish encryption, but you can upgrade to 1024-bit encryption for a fee. Since the default encryption is higher for CrashPlan, they are the winner here.

Confused on what those encryption numbers mean? This video will help explain the different levels of encryption.

Winner: CrashPlanCrashplan logo

Best User Friendliness

Carbonite takes you step-by-step on setting up your cloud backup services. Select the files that are most important to you and the files that are unselected will automatically be backup up to your My Documents folder. Please note that videos are not automatically backed up for Carbonite Home users, so you’ll have to select them individually.

Crashplan does a similar thing as Carbonite, but it is less intuitive than Carbonite’s. If you are new to online backups, it may be difficult to understand. For example, you can backup your data using CrashPlan Central, peer-to-peer or manage local backups. To get the most bang for your buck, you’ll need to dive in to the menus and understand the software fully, which can take some time.

Winner: CarboniteCarbonite logo


Pricing wasn’t included as a main comparison because we feel businesses should consider other aspects of online backups over the cost. However, we do want to mention the price for each company so you are aware of what you’d be getting into. Pricing for both companies is below:

CrashPlan Pricing

  • Individual (1 computer, unlimited data): $59.99/year
  • Family (2-10 computers, unlimited data): $149.99
  • Business (unlimited computers, unlimited data): $10/month per computer

Carbonite Pricing

For Home

  • Basic (includes 1 computer and remote access): $59.99/year
  • Plus (includes 1 computer, remote access, external hard drive backup and automatic video backup): $99.99/year
  • Prime (includes 1 computer, remote access, external hard drive backup, automatic video backup and courier recovery service): $149.99/year

For Office

  • Core (includes unlimited computers and 250GB of cloud storage): $269.99/year
  • Power (includes unlimited computers, one server and 500GB of cloud storage): $599.99/year
  • Ultimate (includes unlimited computers and servers and 500GB of cloud storage): $999.99/year

Feature Comparison

Below is a table displaying the features offered by CrashPlan and Carbonite.

File Size Limit1TBNone
Free Trial15 Days30 Days
Automatic BackupsCheckmarkCheckmark
Incremental BackupsCheckmarkCheckmark
Resumes After InterruptionCheckmarkCheckmark
Supports File VersioningCheckmarkCheckmark
Archive FolderCheckmark
Mobile Phone AccessCheckmarkCheckmark
SSL Secure TransferCheckmarkCheckmark
Encrypted StorageCheckmarkCheckmark
Internet Accessible Without DownloadCheckmarkCheckmark
Restore / Sync to Second ComputerCheckmarkCheckmark

Our Overall Winner in CrashPlan vs Carbonite

Drumroll, please. And the winner is….CRASHPLAN! Ultimately this was a tough choice because they’re both great online backups. In the end, CrashPlan came out on top because of its encryption levels, reliability and great customer service. However, if you’re new with online backups, you may want to test out Carbonite since it is more user-friendly.

Winner: CrashPlanCrashplan logo

While CrashPlan wins this head-to-head, there are many other options when it comes to backing up your valuable data. You can compare CrashPlan and Carbonite against other online backup services here.

Do you back your data up in the cloud?

Kimberly has always enjoyed testing out the latest tech gadgets and loves seeing how things evolve. She’s a fast learner when it comes to the latest fads and likes sharing her findings with others. Although she loves technology, she also enjoys escaping the online world and likes to spend time outside away from the gadgets.

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3 Comments on "CrashPlan vs Carbonite: We’ve Chosen The Winner"


Review is a little off. Not mentioning Carbonite’s Individual computer plan pricing $59.99/yr (plus 2 other options) was misleading (only putting their unlimited plans vs CP’s breakdown). Apples & Oranges. Also, the limit of 4GB is only on the first upload (with the exception of .pst files that can be any size). Any file you have over 4GB, can be backed up by right clicking the file and click ‘back this up’.


Really!? Crashplan! I am looking to switch so you may have convinced me…


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