DocuSign Reviews: Best Way to Sign on the Digital Line?

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Person signing documentTired of shuffling paperwork and waiting for snail mail to get the signatures you need on important business documents? DocuSign could be the perfect solution. This industry-leading digital signature service gives you the tools to send, sign and share documents online anytime from any device. And DocuSign enables fully digital workflows that can save your company money by increasing efficiency. Best of all, DocuSign is fast, secure and legally binding. Read our DocuSign reviews to see if this service is a good fit for your small business needs.

DocuSign logoVisit DocuSign’s Website

Review Overview

Ease of Use
Integrations & API
Customer Service


We give DocuSign top marks for their user-friendly and competitively priced service. Their security and compliance features and integration capabilities are hard to beat. But DocuSign falls short on customer service availability.

Key Features

  • Access DocuSign electronic signatures online from any device
  • Easy importing of documents from email, Dropbox, Google Drive, etc.
  • Integrates with Salesforce, SharePoint, Microsoft Office, Apple, Oracle and more
  • More than 200 million users in 188 countries
  • Available in 43 languages
  • Complies with government regulations in the U.S. and the European Union
  • Powerful developer API (added pricing)
  • Named to Forbes Cloud 100 companies



  • App available on iOS, Android and Windows 8 devices
  • Custom branding, reusable templates and negotiate document changes are available for Realtor Plus and higher plans
  • Offline e-signing and sending, Salesforce and SharePoint integrations, custom API integrations and assign documents to users for Enterprise plans
  • Used by Comcast, Expedia, LinkedIn, Yamaha and more
  • Community-based support for all plans (Enterprise plan can have phone, email and chat support but you must pay extra)
  • Signer authentication costs extra

DocuSign Pricing

How much does DocuSign cost? Prices below are per user per month. You get a DocuSign discount of 15% if you sign up for an annual plan.

  • Free 30 Day Trial
  • Personal: $15
  • Standard: $40
  • Business Pro: $60
  • Enterprise: Call DocuSign

Realtor Pricing of DocuSign

  • Realtor Personal: $15
  • Realtors Plus: $35
  • Real Estate PLUS, Broker Edition: Call DocuSign

DocuSign Coupon

There is no DocuSign coupon available at this time.

How Do DocuSign Customers Rate Their Services?

DocuSign is the most popular electronic signature service in the world, so we found a ton of customer ratings online. Here’s a balanced sampling of both positive and negative customer reviews.

Positive DocuSign Reviews

I signed up for the DocuSign on a whim to see how it would work in my work environment — all I can say now is that I’m never going back. It has made onboarding 100x easier and faster! Additionally, I can work from almost anywhere now and get signatures quickly. Even with no training, I easily figured out how to use most of the features and love having pre-made templates for different scenarios. – Administrator, G2 Crowd 6/17/2017

DocuSign allows us to send and receive important/required documents quickly. It also allows us to upload all needed documents into our system upon completion. We are able to put the requirements on the recipient and leave items in their hands without us having to personally keep track of each item sent. It also gives us a safe and secure location to send and receive personal and legal information. – Corinne O., TrustRadius 2/14/2017

Negative DocuSign Reviews

My biggest issue with DocuSign is that there is no way to edit a document. For example: Say you go through your document and place all the initial and signature areas, then as you’re going through you notice that one is missing. There’s no way to edit or fix it before sending it on to the client! This isn’t an issue for enterprise customers but for us that have the smaller plans, that’s one of our limited amount of contracts wasted. – Christopher M., G2 Crowd 8/1/2017

I can’t remember a time when I’ve received such poor customer service from a company. Getting someone on the phone takes upward of 20 minutes, and the people doing the online chat take 2-3 minutes to respond to a single line of dialogue. The company will no longer let people sign up for “Business Accounts,” but instead only allows “Business Pro” accounts that are more expensive. I just want to have my documents signed! – William, TrustPilot 3/24/2017

How Does DocuSign Work?

Check out this brief video to see DocuSign in action.

What Are Some DocuSign Alternatives?

Visit DocuSign’s Website

DocuSign is an excellent solution for any company’s human resources department (check out our HRIS reviews to find a good solution for your company) and many industries, including real estate, accounting, tax, healthcare, legal, insurance, government and more. But we also encourage you to check out alternatives to DocuSign in our article comparing the top eSignature services. Depending on your needs, some DocuSign competitors could be a better fit for your small business.

Do you have any concerns about using DocuSign?

Sally has coupled her passion for writing with her (slight) obsession for the latest high tech gadgets. While she’s not daydreaming about the beach, she’s taking advantage of all the activities her hometown has to offer in the Blue Ridge foothills.

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