Sorry, Your Paypal Last Action Could Not Be Completed

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Kid frowningMany, many users on the Internet are currently experiencing the frustrating Paypal sorry your last action could not be completed error when they try to submit payment with Paypal. This happens whether they’re trying to buy a stuffed animal on the world-famous auction site Ebay or a set of flowers from the local mom and pop online flower store.

And where is it coming from? As far as we’ve learned, it’s an error that is being triggered by Paypal internally as a result of one of their upgrades. For you ecommerce site owners/ online merchants out there – it doesn’t necessarily mean you’ve done anything wrong.

How do I make the error go away?

We can’t fully confirm this, but it appears that the problem lies with Paypal payment pages loaded in frames. In other words, if you’re clicking a Paypal payment button on a page that resides within another page (via a frame), then Paypal doesn’t like it and blocks the payment request. We surmise this could be as a result of a recent security update or something similar. Until we know more, the workaround for this problem is to open the payment page in a new window. If you’re an online shopper, you can accomplish this by simply right-clicking the Paypal payment button and selecting “open in a new window.” The exact method to do this varies by browser, but they all offer it. Once the Paypal payment page loads in the new window, it should work fine.

For those of you that are running your own online stores, and your Paypal payment page currently resides in a frame – you will need to add code to force the payment page to open in a new window when the user clicks on it. You want to add the following attribute to the anchor link that calls the payment page:

<a target=”_blank” href=”http://paypal.com…”>Buy Now</a>

This will effectively bust the payments page out of the frame and open it in a new window.

Alex bring a series of in-depth articles on search marketing and content management systems as well as troubleshooting tips to We Rock Your Web's collection. He is an avid tennis player, nature enthusiast, and hiker, and enjoys spending time with his wife, friends, and dogs, Bella and Lily.

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75 Comments on "Sorry, Your Paypal Last Action Could Not Be Completed"

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FitzyandDizzy
FitzyandDizzy

Thank you! This worked!

Malthazar
Malthazar

Can somebody tell me how to fix it another way because I get this message when I log into Paypal and it will never go away. I can’t call Paypal because I’m at work when the lines are open and on the weekends they’re closed.

juancaar
juancaar

I know you asked 7 months ago, but for everyone else the following worked for me:
Try changing browsers. I was using Chrome with no luck, used Firefox and it worked.

Kimberly Alt
Admin
Kimberly Alt

So sorry to hear this. At this time these are the only solutions we have. If we find another solution we’ll be sure to notify you. Is there any way you could call over one of your work breaks to Paypal?

Bierbart
Bierbart

I’m trying to buy a Humble Bundle, Humble Bundle’s Paypal button is neither right or middle clickable. *Sees that the last post was 2 years ago*

Well, then this will act as a confirmation to anyone who will visits this site that Paypal never fixed this.

Anonymous
Anonymous

Make sure the <form>…</form> that points to Paypal for your item isn’t inside <table></table> tags, and make sure that there is nothing else between <form></form> tags that’s non-PayPal.

Cheers

Piotr

Anonymous
Anonymous

I lost thousands of dollars in revenue because people could not place and order through Paypal on my website…

IT IS BECAUSE PAYPAL updated its code without telling anybody…
Cause they stink…

https://www.paypal.com/cart/add=1&
changes to

https://www.paypal.com/cgi-bin/webscr/cmd=_cart&add=1&

That’s the fix dang gone it…
8-22-09…………..

Tell me how that works…… I’m Mr. T.

Lawton Dickens
Lawton Dickens

I am seeing this page when I click on “overview” or when I log into Paypal. Also pasting the link does not work either. I called Paypal and they said they were looking into it already but they couldn’t fix anything. They also found that if I copy the link straight from my Paypal account, it still will land on this PayPal error page.

a web rocker
a web rocker

I was having the same problem multiple times and here’s how I solved it.

If you are experiencing this problem with PayPal, instead of going to your eBay page and making your payment from there just log in to your PayPal account from the PayPal home page and then choose the ‘send money’ option. From there choose goods and eBay. Then you will be forwarded to the eBay page from PayPal. Just go ahead and put your eBay username and password. Then you will be seeing your unpaid items page and just continue with the payment.

It should go through. It worked for me for multiple occasions.

And don’t forget to come back and tell us if that worked.

Good luck!

Evonna
Evonna

I had tried this multiple times and it still doesn’t work for me. I am getting frustrated. There’s no point of me having this account opened if I can’t use it. Please help!!!!

Shaun
Shaun

Hi, there seems to be a lot of people saying how to fix it from a user point of view, but I’m a designer and can’t really tell all visitors to my site to just allow cookies or do some other thing… My site doesn’t use frames and I’m still getting the error… Do anyone have a definitive fix from a dev point of view? Many thanks!!

Sadie Cornelius
Admin
Sadie Cornelius

Because cookies are required for this to work (for security reasons), there is no working fix that will allow users to bypass cookies. At this point it’s up to Paypal to update the error message being thrown and make it more instructional/helpful for the user.

Meanwhile, on your end, you could post a note on your Paypal checkout pages giving users step by step instructions on requirements for a successful checkout experience (ie. clear cache, allow Paypal cookies).

Hope that helps!

a web rocker
a web rocker

Getting totally pissed of with paypal errors lately. Can’t tell if the transactions are complete of not.

Useless.Use payza instead more reliable.

Ivo Yotov
Ivo Yotov

Safari requires that the user specifically clicked a “submit” button. Meaning that you can not use any javascript onload events to submit the form and redirect the user to paypal.com page. There are 2 workarounds (at least these worked for me):

1. add <input type=”submit” value=”Click here to proceed”/> right before the closing </form> tag.

2. change your form method to GET instead of POST (<form method=”get”…) – not recommended but still, works for me.

Cheers,

Ivo

Anonymous
Anonymous

Hi everyone,

I have my site with an iframe, inside of which resides another website, over which I have no control. That site runs Paypal and has problems. How do I overcome this problem by adding some html to my site (to my iframe)?

Thanks

vdd

Anonymous
Anonymous

Hi All,

My website has been developed on OScommerce. I am using the WPP PayPal module and I suddenly start getting the Paypal “sorry – your last action could not be completed” error for my website. Any help from a web rockin’ expert or someone who had this problem will be much appreciated.

Please note – I didn’t make any change to the script.

Please help!

Anonymous
Anonymous

We added the code to “break out” of the frame but we are still getting blocked by Paypal. How can we paste the code into the source code of Web Easy 7?

Anonymous
Anonymous

Hey everyone; It’s not PayPal’s fault, it’s the built-in security in the Internet Explorer i-frame implementation. PayPal doesn’t have any control over this “feature”.

The solution is to add ‘target=”_top”‘ to your <form> tag. This will cause the PayPal site to open in the top-level frame, instead of inside the frame/iframe.

ie:

Anonymous
Anonymous

When I try to make a payment using Paypal I receive the following error.

We cannot process this transaction because there is a problem with the PayPal email address supplied by the seller. Please contact the seller to resolve the problem. If this payment is for an eBay listing, you can contact the seller via the “Ask Seller a Question” link on the listing page. When you have the correct email address, payment can be made at http://www.paypal.com.

Any Suggestions?

Anonymous
Anonymous

I am having this exact problem. I’ve got 5 unpaid items on eBay. I’ve contacted Paypal and we were unable to resolve it. I had better contact eBay next. I’ve contacted the sellers. I hope they don’t think I’m flaking! I was first paying via iPads app, then I went to Safari and tried, same thing.

Anonymous
Anonymous

I was having the problem until I added https://paypal.com to trusted sites in internet options, security….it is the only change I made and it worked. Hope it helps.

Anonymous
Anonymous

worked for me!

Anonymous
Anonymous

I tried signing in but get that “sorry – action could not be completed error” crap…I followed the directions and still have the problem. I even contacted them via their contact thingy and the automated person is completely USELESS!!! Like I don’t know my log in info!!

Anonymous
Anonymous

I was having the same problem on a solar led flashlight e-commerce site I am developing. I tried everything that everyone was suggesting and could not fix. I finally fixed the error by re-installing Internet Explorer.

Anonymous
Anonymous

Try adding target=”_top” as well

Anonymous
Anonymous

I’m using Opera v10.60

i manage a site and i just came across this problem (site is not using frames). Long story short i tried it with internet explorer and all works fine.

So I know that

* My web site is not using frames
* It’s not something within the form element that’s causing this problem
* I tried to make opera identify/mask as internet explorer (didn’t work)
* Cookie accepting/etc settings are all fine. (not 100% sure if it actually makes any difference for Paypal)

The solution was rather trivial.

* I had another opera tab opened where i was logged in to my Paypal account. (even though the session timer must have ran out hours ago as I forgot about it)
* Anyway. Clicking the logout link on the Paypal page explicitly solved the problem. The “Checkout With Paypal” form button now works.

I just thought I’d share this in this post as it just happened while I was trying to find a solution. However, I haven’t yet tried it with other browsers. Being logged in in one tab/window of the same browser while trying to checkout might cause session conflict ESPECIALLY if you’re logged in as the seller in the Paypal page while trying to test-checkout from your own site.

We Rock Your Web
We Rock Your Web

Thanks so much for taking the time to share your experience and solution in Opera. Hopefully this will benefit other Opera users

Anonymous
Anonymous

It had nothing to do with frames. It seems to be a cookie thing. Don’t bother clicking the logo or trying the logout button, it won’t work.

The solution, in Firefox, is to click Tools/Options…/Privacy/Show Cookies.

Then enter “Paypal” in the search box.

Then select all of them and click “Remove Cookie”.

Then close out of all those option windows (Close/Cancel).

Then Paypal will work again.

guest
guest

This worked for me, after trying just about everything else! Thanks! It’s on Safari btw..

Anonymous
Anonymous

Thanks for this post. I deleted my PayPal cookies and the issue is fixed. Apparently, PayPal is either not aware of the issue or broke the cookies functions while trying to fix something else. *grin*

Anonymous
Anonymous

You saved me. Thank you. Your directions were perfect and it worked just as described! Thanks again.

Anonymous
Anonymous

Same problem. Can’t log in. An attempt to log in sends me to a password change page. If I follow it, it sends me to “your last action could not be completed”, and then back to the pw change page.

I can’t even email them through their contact link because guess what? I need to be signed in to contact them and I can’t sign in because it keeps sending me to the password change page. WHAT THE HELL.

Anonymous
Anonymous

I can’t even login to Paypal to pay my Paypal credit card bill not alone see if I have cash in my account. WTF

Anonymous
Anonymous

I emailed them a while ago to tell them this was happening to me, and they didn’t know why. It happens to me on Firefox no matter what I do, but on safari if I clear my cache and open Paypal it will usually work the first few times I try to access the site. Then I need to clear the cache again, or close safari entirely and re-start it. It’s especially annoying because I run an online store and need to access Paypal to print my shipping labels. The “open in a new window” doesn’t work for me. Even if I log in directly to Paypal — not clicking on a third-party link — I still get that error message.

Anonymous
Anonymous

I had URL forwarding on, and it was messing up my PayPal button. I used an onLoad javascript to “break frames”. Works now!

Anonymous
Anonymous

I can’t login, I guess I have to delete my cache or something. I’ll try it in a virtual machine as well. I wonder if my customers are having the same problem? How can a multi-million dollar company make such a stupid mistake? My customers will have to use another form of payment when purchasing their products from me.

Anonymous
Anonymous

Because of this Paypal problem I can’t add money to pay for my Netflix bill. Anyone know how to help?

Anonymous
Anonymous

I got it to work by hitting the 3005 error page, then going back 3 times to the login…then hit the pay.

In short their web interface is incredibly embarrassing. I wish we would go back to plain old CC transactions – at least those actually work. I have to wonder, if they can’t make a simple interface like this work, how they can possibly know anything about data security. Of course, they don’t care, it’s not their CC numbers and bank account numbers on the hook.

Anonymous
Anonymous

I had the same issue with PayPal after making an Online purchase. I tried everything including opening up new windows and rebooting but it seemed to be locked on the error page no matter what. I could not log in or out of the Paypal error page using Firefox 3.6.8. I could however use IE to access the Paypal web site with no problem.

I called Paypal to get help and fortunately reached someone who knew how to fix it. The first thing is to make sure that cookies are enabled. My version of Firefox enables cookies by default so unless you have an exception for PayPal to not enable cookies it will always be enabled. Early versions of Firefox may be different so you should double check the settings for yourself. Also to be 100% sure that PayPal cookies specifically are enabled I was advised to manually add one to be certain it is not part of the problem. To do this go to Tools, Privacy and then from the pull down menu select Use Custom Settings for History. From there make sure that Accept Cookies from Sites and Accept Third-party Cookies is checked. Then click on the Exceptions button then under the window Address of Web Site type Paypal.com and then click on allow. After I did this I still had the same problem with loading Paypal but it may help depending on what is causing your issue.

The final thing to do which is the only thing that worked for me is to go to Tools, Clear Recent History, and then from the pull down menu select Everything and than click the Clear Now button. This was the Silver Bullet! Good Luck and hope it solves your issue

Anonymous
Anonymous

It worked, THANK YOU!

Anonymous
Anonymous

The “Clear Recent History” option in FireFox worked for me.

Anonymous
Anonymous

It’s been giving me a message saying sorry your last action could not be completed, and I haven’t been able to successfully use my card on any site within the last 2 months. It’s really bugging me what do I do? :[

Anonymous
Anonymous

I went to Ebay Canada and it worked. I don’t know why, but at least my seller got his money. Hope this helps.

Anonymous
Anonymous

Help me for God’s sake! I want to buy a rapidshare account and I can’t right-click the pay now button. This error just keeps coming “Sorry – your last action could not be completed”

Anonymous
Anonymous

I have the same problem with Paypal…ONLY when it comes to Rapidshare – it gives me this stupid message, and not only me, some of my friends too. My credit card is FINE because I made payments from Paypal even after that message, but Rapidshare doesn’t accept it!

Anonymous
Anonymous

I am just adding a Pay Now button to my Google website which uses frames. I have added the necessary HTML code to open a new page, but even when I right-click on the button it doesn’t offer me that opportunity. Can anyone help?

Thanks,

Jane

We Rock Your Web
We Rock Your Web

Hi Jane,

The right-click option actually only works if you’re the shopper – and you’re trying to open a button which is already present on a website. This will let you force the button to open the destination page (ie. shopping cart, checkout, etc.) in a new window.

Since you’re adding the Paypal button to your own website, you’ll need to add the code via HTML. In other words, you should be able to view the source code for your website page, where you typically insert your button. Within the button code, search for an anchor tag (<a) and add the following command that will force the button to open in a new window: <a> target=”_blank”

Anonymous
Anonymous

I click the Paypal button to buy something and it takes me to the “Sorry …” page. Several different sites. I’m using IE 8. Can anyone help!

Anonymous
Anonymous

I right click it and the option to open in a new window is grayed out. I’m using IE 8. Any ideas – maybe the website I’m trying to purchase from is coded wrong?

Anonymous
Anonymous

I did lots of research, but your recommendation to ‘open in a new window’ helped me to solve my problem. I did not update the source code, but went to my page, clicked on the form properties for the button, and selected New Window. Saved, published, and it worked!

Thanks, and bless you.

Anonymous
Anonymous

An update. Thanks heaps for the clue, I made it work. The solution I had to apply was of course almost identical:

Some of the people above are users with the problem, not website owners.

People: this solution doesn’t help you, because this workaround is something the website owner has to apply to their page!

Anonymous
Anonymous

I can’t see how to apply the workaround.

The code I got from paypal doesn’t have a plain link which I can set a target=blank in. The code from paypal is a form…

Thanks for the post… I hope someone can clarify!

Anonymous
Anonymous

If you have 0 balance in your Paypal account (and have a backup credit card), but you select in your checkout preferences to use Paypal money first… the current transaction will go south on you until you put money in or use the credit card first at checkout.

This had my hair falling out for 2 days until I stumbled upon that option buried in my account preferences.

This is of course not a merchant-side problem, I guess… just for those who have both a CC and cash in the account. Lovely, isn’t it?

Anonymous
Anonymous

Using iframes…

Experienced the same behavior during development, but only when using IE. Applied the fix, target=”_blank”, and IE worked. That was several weeks ago…and now it no longer works. FF still works fine…so back to the drawing board.

Anonymous
Anonymous

I can log into my PayPal account, and I can send invoices from there just fine. I can see the list of people that paid, and as soon as I click
A) Add Tracking Info, or
B) Mark as Shipped or
C) Get Details,

from which page I also choose “Add Tracking Info”, they all get me to the window where I can choose a carrier, enter tracking info and mark as processed, shipped or whatever.

As soon as I hit ok, I get the “sorry, we don’t know WTF we’re doing but thanks for being a valued customer” error. The browser can be FF3, Chrome, IE8, IE7 or IE6 on 3 different computers, XP or VISTA, and it does the EXACT same thing.

Of course their customer service hotline might as well just greet “Good morning Suckers, sorry you had to actually call us, what can we do you for today?”.

Anonymous
Anonymous

As stated on previous post, this happens regardless of FF3, Chrome, IE8, IE7 or IE6 on 3 different computers, XP or VISTA, and it does the EXACT same thing in ALL cases. Absolutely everything else works fine. I’m a merchant account verified by over 200 buyers, with a current running balance of aprox 10K, and I’ve been up to 15-20K more often than not. Not that it matters, but geez, you’d think they’d do something about it.

Anonymous
Anonymous

Confirmed problem with frames also. Had a domain that was aliased using a frame “mask” and it screwed up Paypal. Removed frame and it’s all good.

–Steve

Anonymous
Anonymous

So, it is now November and this problem still occurs. I used FF and IE and neither would let me right click to open in a new window, thanks for useless info.

I did notice that when I bought from someone on Ebay a couple days ago it was all ok’ed. Trying to buy today and last night from someone I was told that the seller uses a different payment service that indirectly brings me right back for Paypal again. It is something called Vendio. I’m guessing that Paypal is being stupid and blocking the exchange through there.

This is EXTREMELY frustrating seeing as I have wasted almost 2 hours trying to fix this problem and I have gotten nowhere.

WTF.

Anonymous
Anonymous

We just deployed PayPal yesterday after a month of testing on Sandbox. Now, I discovered if the browser is anything but IE, the notorious message is displayed! No frames are used in our case!

We tested the functionality on Sandbox using many browsers(FF,Chrome,..) with no errors!

Anonymous
Anonymous

I’m a merchant and have been trying to send invoice reminders WITHIN MY PAYPAL ACCOUNT ON PAYPAL’S WEBSITE, and am getting the same error.

Paypal support’s response?… “We know about the problem and we’re working on it.”

Apparently nobody ever taught their developers to work kinks out in a testing environment first. They just decided to go live with updates that don’t work.

Yeeha!

Anonymous
Anonymous

I’m using Opera 9.64 and all my Paypal checkout pages result in the same error you guys are seeing: “Sorry, your last action could not be completed.” Argghhh!!!! This is terribly annoying. I tried opening the link in a new window but that didn’t seem to do the trick. Meanwhile, I’m simply having to conduct transactions in another browser.

I still find Opera to be completely superior overall, especially in terms of memory use, so I have no plans of switching, but I’m surprised this problem has existed for so long and no one is taking action!

Anonymous
Anonymous

I agree with the work around described in the 6-10-09 post.

I ran into this very frustrating problem on a number of very high volume sites where I have used PayPal (and the security key PIN device) fine in the past, specifically, shoebuy.com, supermediastore.com, and newegg.com.

PayPal help was not helpful. The stores had no idea what was wrong. The work around that I found by trial and error was to enter the “base” password (no pin), then enter the pin on the next screen. Very frustrating because the “your last action could not be completed” gives no clue as to what is broken.

It is not clear if this works because it forces you to a new window and is therefore part of the same “frames” problem, or if it is another independent problem. I don’t suppose it matters if you can get it to work :-).

Anonymous
Anonymous

Have them login using their password in Paypal normally (not using the password123456 method normally used with the 6-digit security key) and then have them enter the 6-digit pin separately on the next page when asked.

I had this same problem but the pass + 6-digit pin was causing the issue and was resolved by entering both separately.

peophet
peophet

I’ve listed lots of forums, websites, read a lot of info about this error, but still can’t fix it :/ . I’ve changed Firefox to IE and then to the latest 9.5 Opera – but still nothing. I’m loosing my client, and I don’t know what to tell him. I’ve sent some messages to Paypal, but I haven’t received any answers.

Someone, help me please

Thank You

We Rock Your Web
We Rock Your Web

The browser is usually not the issue. Did you check and see if the page your having troubles with is using frames?

Anonymous
Anonymous

Sorry I’m not a well-versed computer user. But how do I know if the page I’m having trouble with is using frames? And is it possible to remove them? Thanks a lot!

We Rock Your Web
We Rock Your Web

Depending on the browser you’re using, you can do the following to identify whether your web page is running frames:

Internet Explorer – right-click and select “View Source.”

Firefox – right-click and select “View Page Source.”

Then search for a tag (ie. begins with “<") that contains the word "frame", "iframe", or "frameset."

You'll then need to edit the web page and remove the frame tags. However, this may also disrupt your layout, so you'll probably want to ask someone with HTML experience to do this for you.

Anonymous
Anonymous

I wasted time going through Paypal’s help page but I found your article just like that by Googling the error message. Your help is a lot more useful. Thanks!

Anonymous
Anonymous

After using Opera 9.5 for a few days, I am quite happy with its performance. While a lot of people were really looking forward to Firefox 3, the Opera team released Opera 9.5 with much less noise and much more improvements.

Anonymous
Anonymous

How can I add target=”_blank” in button?

Anonymous
Anonymous

Neither Firefox nor IE could login to Paypal!!

Anonymous
Anonymous

So far with me, the IE browser doesn’t work but FF and Chrome work. I created my page in GooglePages. I can’t remove the frames from the site’s html code as it seems. And for some reason, there is no anchor tag in the code that you get from Paypal’s create a button otherwise, I could tell the button to load a separate page for my Paypal donation. Keep in mind, I updated IE from version 7 to version 8 and it still doesn’t work. I run Vista but an XP user was having the same problem but their FF worked fine. I’m going to see if this can be fixed and repost a solution.

Anonymous
Anonymous

I’ve had this problem in versions 8 and 9 of Opera, and it’s been a pain to open IE to complete payment – so thanks for the workaround!

Anonymous
Anonymous

I’m using version 9.62 of Opera on a Windows XP box and have just started getting this error with any site I try (3 different merchants). Looks like the evil PayPal doesn’t like Opera anymore. Never used to have any problems.

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